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      FREQUENTLY ASKED QUESTIONS
 
What is Digital Imaging?
The conversion of Paper documents into an archival digitized image. Format for increased desktop retrieval speed and space reduction.

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How does it work?

  • Your documents are scanned using high-speed scanners, checked and indexed into a database Search software.
  • Your database (including scanned documents, OCR, Text computer data etc.) is stored on CDROM/DVD discs.
  • Secure Mechanism is issued as the Master copy whilst you can choose to have the data placed additionally on a USB or external HDD.
  • The CDC will always be regarded as the original and will carry our stamp of Authenticity.
  • Our Online search engine makes it possible to find and display your documents instantly.

Imagine a filing system that reduces space and allows you to find documents with your computer using the same search methods that you now use. Now with digital imaging you can take data management even further.

* If you choose to have your documents converted using our OCR engine, the converted information on the individual scanned pages is now used to search and retrieve those documents.

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Will the confidentiality of my files be maintained?
  • All documents are treated as confidential at 1ST in doc.
  • All staff members have a Police Check, go through reference checks and sign a Confidentiality Agreement.
  • Only 1ST in doc employees will see your documents. No information and/or images contained in any documents viewed by 1ST in doc employees will ever be transmitted, verbally communicated, reproduced, distributed, or altered in any way without the express written consent of the document owner(s).  1ST in doc will maintain your complete confidentiality at all times.

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How much information can be stored on each CD?
This can depend on the size of the original hard copy (i.e. letter, legal, A4, etc). A 700MB CD can hold up to 14,000 A4 size documents in black and white (colour documents consume more space).

* Documents refer to a single sided page, so a double-sided page is equal to two documents.

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What happens if my system crashes? Have I lost my data & files forever?
No! Because all your documents are stored and accessed from your DVD/CD Rom disk(s), which are in a format of "Read Only" hence, you can not delete any information contained on the disk.

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Can the documents be altered or changed in any way?
No! Your documents are permanently stored. In this way the files integrity and legality is kept. Once the documents have been permanently stored, they cannot be altered.

* You will be able to email, print out or copy to another file etc, either a portion of, or the whole of your document.

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